Who we are
PipelineSync is a HubSpot consultancy based in Clark, Pampanga, Philippines. We run the website pipelinesync.net and are responsible for the personal information collected through it.
For any privacy question or request, email allentrinidad@pipelinesync.net.
What we collect
- Consultation form. When you book a consultation we collect the details you enter in the form, such as your name, work email, company and message.
- Emails and calls. If you email, call or message us on WhatsApp, we keep the content of that conversation and your contact details.
- Usage data. Pages viewed, referring site, approximate location derived from your IP address, device and browser type, collected through the cookies and tools listed below.
We do not sell personal information, and we do not knowingly collect information from children.
How we use it
- To reply to your enquiry, prepare for and hold the consultation, and provide any services you engage us for.
- To understand which pages and sources bring visitors, so we can improve the site.
- To keep records we need for accounting, legal and security purposes.
Where a law such as UK GDPR applies, we rely on your consent for analytics cookies, on steps taken at your request before entering a contract for enquiries, and on our legitimate interest in running and securing the site.
Cookies and tracking
- HubSpot tracking code and forms: record visits and form submissions in our HubSpot CRM, and may show a cookie consent banner.
- Google Analytics 4: measures site traffic and conversions. In the UK, the European Economic Area and Switzerland, analytics storage stays off until you accept cookies.
- Google Fonts: loads the site's typefaces, which sends your IP address to Google.
You can decline or withdraw consent through the cookie banner where it is shown, block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on.
Who we share it with
We share personal information only with the service providers that run the site and our business, and only as needed for the purposes above:
- HubSpot, Inc. (CRM, forms, email and tracking)
- Google LLC (analytics and fonts)
- Netlify, Inc. (website hosting, which processes server logs such as IP addresses)
We may also disclose information when the law requires it.
International transfers
We are based in the Philippines and our providers store data in the United States and other countries. When information moves between countries, we rely on the safeguards those providers offer, such as standard contractual clauses.
How long we keep it
We keep enquiry and client records for as long as we have a business relationship with you and for a reasonable period afterwards to meet legal, tax and accounting obligations. Analytics data follows the retention settings of the tool that collects it. You can ask us to delete your information at any time.
Your rights
Depending on where you live, including under UK GDPR, the Philippines Data Privacy Act of 2012, the Australian Privacy Act 1988, Canadian privacy law and US state laws such as the CCPA, you may have the right to:
- access the personal information we hold about you and receive a copy
- correct it or ask us to delete it
- object to or restrict how we use it, or withdraw consent
- opt out of marketing emails at any time, using the link in the email
Email allentrinidad@pipelinesync.net to make a request. We will reply within 30 days. You can also complain to your local data protection authority, for example the UK Information Commissioner's Office or the Philippines National Privacy Commission.
Security
The site is served over HTTPS, and access to our CRM is limited to the team members who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We will update this page when our practices change and revise the date at the top.